Privacy Policy

1. WHO WE ARE

RAYU RESTAURANT L.L.C
Shop 38, Wasl Vita Mall, 7999 42 Al Wasl Road, Jumeirah 1, Dubai, United Arab Emirates
Email: wasai.2023.dl@gmail.com
Phone: +971 56 381 4118

2. PERSONAL DATA WE COLLECT

Depending on how you use our website, we may collect:

• your name, email address and phone number;
• reservation details, including date, time, party size and reservation status;
• messages and information you choose to provide, such as dietary, allergy, accessibility or seating requests;
• communications you send to us through a contact form, email or phone;
• technical information such as device type, browser, IP address, pages viewed and cookie data, where enabled.

Please do not include unnecessary sensitive personal information in free-text fields.

3. HOW WE COLLECT PERSONAL DATA

We collect personal data when you:

• make, change or cancel a reservation;
• submit a contact form or contact us directly;
• use our website and consent to non-essential cookies, where applicable;
• interact with services embedded in or linked from our website.

4. HOW WE USE PERSONAL DATA

We may use personal data to:

• manage and confirm table reservations;
• respond to enquiries and provide customer support;
• accommodate reasonable dining, allergy, accessibility or seating requests;
• maintain service records and prevent misuse, fraud or security incidents;
• understand and improve our website and restaurant services;
• send marketing communications only where you have opted in or where otherwise permitted by law;
• comply with legal and regulatory obligations and protect our legal rights.

5. LEGAL BASIS

We process personal data where necessary to take steps at your request or perform our service agreement with you, where you have given consent, where processing is required by law, or where we have a legitimate business need that does not override your rights.

6. SERVICE PROVIDERS AND DATA SHARING

We do not sell your personal data. We may share limited personal data with service providers that help us operate our website and reservations, including Wix and its related services. Those providers process data under their own terms and privacy practices and may store or process data outside the United Arab Emirates.

Our website may also link to external services such as Google Maps and Instagram. When you follow an external link, that service's own privacy policy applies.

We may disclose information where required by law, a court or competent authority, or where reasonably necessary to protect our rights, customers, staff or the public.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use essential cookies required for security, navigation and reservation features. With your consent, where required, it may also use analytics or other non-essential technologies. You can manage cookies through the available cookie settings and your browser settings, although disabling essential cookies may affect website functions.

8. DATA RETENTION

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including reservation administration, customer support, security, accounting and legal obligations. We then delete, anonymise or securely restrict the data, unless a longer period is required by law or needed to establish, exercise or defend legal claims.

9. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

10. YOUR RIGHTS

Subject to applicable UAE law, you may have the right to:

• receive information about how your personal data is processed;
• request access to or transfer of personal data you provided;
• correct incomplete or inaccurate personal data;
• request deletion of personal data in applicable circumstances;
• request restriction of, or object to, certain processing;
• object to direct marketing;
• withdraw consent where processing is based on consent;
• object to certain automated decisions and request human review;
• submit a complaint to the competent UAE data protection authority.

To make a privacy request, contact us using the details in Section 1. We may need to verify your identity before responding. Some rights may be limited by applicable law.

11. CHILDREN'S PRIVACY

Our website and reservation service are not directed to children. Table reservations should be made by an adult. If you believe a child has provided personal data to us without appropriate authorisation, please contact us.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our services, technology or legal obligations. The current version will be posted on this page with its effective date.